Frequently Asked Questions (FAQs)

Credits are a virtual currency that you can use within the app. When you purchase a subscription, you receive a specific number of credits. You will receive the same number of credits each time your subscription is renewed. You can use credits to make calls and send text messages. You can view your credit balance either on the Number page or at the bottom of the Keypad screen.

In situations where a refund is issued, your credits may have a negative balance. This is to prevent a bug where people subscribe to receive free credits, and then refund their subscription. To prevent this, your credits will be deducted for the subscription after a refund is issued. Your balance will become negative if you do not have enough credits to cover this deduction. You can contact us via support_textmaster@atlasv.com if there are any mistakes in your account balance.

• On the Number Page, tap Get More
• Select the number of credits from the available options

An active subscription is what enables the number to function. Once a subscription expires, a certain associated number will be disabled. Although your credits and the history of that number will remain, you will be unable to use that number to make or receive calls and send or receive messages. When your subscription expires, you will no longer be able to:

• Make and receive calls
• Send and receive messages

However, certain features will still be available even with an expired subscription. You will be able to:

• Renew your subscription
• Manage your contacts
• View your history
• Manage your settings

It's important to note that your assigned number will belong to someone else if you don't renew the associated subscription within 2 days of its expiration. After that, the number will no longer be available to you.

To get a number, follow these steps:

• Open the Number Page
• Tap the "Get Number" button at the bottom of the screen
• From the list that appears, choose the country where you want to buy a local number
• Select a number from the list of available numbers and confirm your choice when prompted

Please note that in certain countries, it may be necessary to provide an address in association with the number. If this is the case, a special form will be presented on the screen to prompt you to do so. Failure to specify the address will prevent you from being able to purchase the number.

To delete a number, follow these steps:

• Open the Number Page
• Tap the "Show All" button at the right corner of the number area
• Swipe the number to the left
• Tap Delete in the menu appeared

Please note that you can only delete a number when the associated subscription has expired. Deleting a number will also clear its history.

If you have purchased more than one phone numbers within the app, you have the ability to switch between them. Here's how:

• Open the Number Page
• Click the "Show All" button located at the top-right corner of the phone number area
• Select the number you want to use

Alternatively, you can easily switch between the two numbers by selecting the desired one at the top of the Call Page, History Page, or Message Page.

Currently, you can purchase up to three numbers, including 3 from the USA or Canada.

You are also welcome to contact us for purchase more numbers via support_textmaster@atlasv.com.

In order to prevent the number from expiring due to forgotten renewal, we provide an additional 2 days grace period for subscribers at no charge. During the grace period, users can reactivate their expired numbers by resubscribing.

• Go to the Number Page
• Tap "Show All"
• Tap "Get New Number"
• Subscribe at the purchase page and the number will be reactived

You are also welcome to contact us for supporting via support_textmaster@atlasv.com.

In order to prevent the number from expiring due to forgotten renewal, we will provide an additional 2 days grace period for subscribers at no charge. During the grace period, users can activate their expired numbers during the grace period by resubscribing.

As required by Apple policy, developers must guarantee that users' paid entitlements are met on any device, so we associate numbers with their paid accounts (via privacy-secure compliant method), which allows for automatic restoration of those numbers if the paid account is detected as having associated numbers within the grace period when paid.

If you wish to purchase a new number, please pay for it with a different account or cancel your subscription and subscribe it after 2 days of the subscription expiration date. If you still have any questions, please contact us via support_textmaster@atlasv.com.

Here are two methods to call someone:

• If the required number is not in your contacts, use the keypad. It functions just like the standard iPhone keypad.
• If the number is in your contact list:
  1. Navigate to the Contacts tab.
  2. Select the relevant contact.
  3. Tap the phone icon to initiate a call.

Please note that anyone can also call you at the number provided within the application.

On the dialing page, you can select the area code. The countries inside the list are the countries that can be dialed.

When you finish entering the number to be dialed in the dialing page, the cost per minute will be automatically calculated for you in the bottom left corner.

Go to the History page to view all your SMS and Call history. Different numbers will be distinguished and you can adjust the number at the top of the history page to switch between different histories.

No, you are not allowed to call 911 or other emergency calls.

The emergency center will need to locate your physical address or identity your information if your calling has been cut off accidentally. A virtual number does not have these kinds of information provided. Additionally, in order to prevent fraud reports, we do not allow our users to call any emergency calls.

You should have a substitute communication method for emergencies.

To send a message to a new contact, follow these steps:

• Open the Text Page
• Type in the number and the content of the text
• Send out the message by tapping the icon at the right bottom

If you have a U.S. or Canadian phone number, the cost of sending a domestic text message is 2 credits per message. The cost of sending an international text message varies depending on the destination.

Generally, each message can only have 60 words. If messages exceed 60 words, we will charge you multiples by word count.

Go to the History page to view all your SMS and Call history. Different numbers will be distinguished and you can adjust the number at the top of the history page to switch between different histories.

No, you are not allowed to set up any kind of auto-messaging system with Talk Now. According to our Terms of Use, the use of the App or Services as part of automated processes or systems is not permitted.

**Your account or number may be blocked because of that. We kindly request your compliance with our policies and terms of use to prevent any potential inconvenience.

**

Sending text messages that contain content related to S.H.A.F.T (Sex, Hate, Alcohol, Firearms, or Tobacco) is against the law in the United States. To ensure you remain compliant with the law, our service automatically replaces any suspect words with an asterisk (*).

Please be aware that this content is processed by a bad word filter program and is not visible to any human. We are committed to following local laws and you have also agreed to follow our terms of use. We hope you understand the importance of complying with these regulations.

We also apologize for any inconvenience caused by the program incorrectly recognizing certain words and turning it an asterisk (*).

To add a new contact to the app, please follow the steps below:

• Click on the "Contacts" tab on the bottom of the screen.
• Next, click on the "+" sign on the top right corner of the screen.
• Fill in the information such as the contact's first and/or last name and any other relevant information. You can also add a photo for the contact if you wish.
• To add a phone number, click on the "Add Number" option and enter the phone number. You can also add multiple phone numbers for the same contact.
• Once you have filled in all the necessary information, click "Done" to save the contact.

In addition, you can also add a contact directly from the app keypad. Simply enter the phone number on the keypad and click on "Add Number" to save it to the contact book.

To edit a contact, follow these steps:

• Go to the Contacts tab.
• Tap on the contact you want to edit.
• Tap Edit in the top right corner.
• Edit the required information.
• Tap Done.

You can only delete a contact saved within the app. Contacts saved in the system cannot be deleted from the app.

To delete a contact from your Contacts list, you have two options. The first option is to follow these steps:

• Go to the Contacts tab.
• Select the contact you want to delete by tapping on it.
• In the top right corner of the screen, tap on the Edit button.
• Scroll down until you see the option to Delete Contact and tap on it.
• Confirm that you want to delete the contact by tapping on Delete Contact again on the action sheet that appears.

Before deleting a contact, ensure that you're certain because the action is final. Follow these simple steps to keep your Contacts list organized and up-to-date.

Click the three horizontal lines in the upper left corner of any main page to open the settings page, and click Sign Out on the settings page to sign out of your account.

Click the three horizontal lines in the upper left corner of any main page to open the settings page, and click Delete Account on the settings page to delete the account and the corresponding number and all records.

Please note that the subscription will not be automatically cancelled when you delete your account. If you don't want to use Talk Now again, you should cancel the subscription as soon as you delete the account. If you still want to use Talk Now, you can restore your subscription to your new account by clicking 'restore' on the purchase page.

Yes, you are able to log in your account on two devices. However, we recommend you only log in to one device to stable the service.

Please be informed that if we find out any adverse effects your utilization of our applications and services may have on other users, or if we possess reasonable grounds to suspect that your usage is in violation of our terms, or if we are obligated to comply with governmental regulations or requirements imposed by third-party service providers, we have the right to take appropriate action without prior notice or assuming any liability towards you. Such actions may include employing technological measures to obstruct or restrict your access to our App and Services, encompassing, but not limited to, the limitation of outgoing SMS messages and calls, or the termination of your utilization of our App and Services.

Please cancel your subscription if your account has been suspended. We do not offer refunds for suspensions caused by your fault.

You can contact legal@atlasv.com if you think your account was blocked in error.

If you did violate our terms or other regulations, your account will be suspended without any recover.

If your number is not available, there is no way to recover it. You can only purchase another number to use.

We kindly request your compliance with our policies and terms of use to prevent any potential inconvenience.